FAQ
What are your store hours?
We are open
Monday-Friday 11AM-6PM
Saturdays 9AM-3PM
What is your customer service contact info?
If you have questions about anything please don't hesitate to reach out! You can contact us by phone: 334-814-2000
or by email: sweetserendipityboutique3@gmail.com
Shipping questions
What are your shipping rates?
We offer flat rate $8.95 shipping for all standard US orders.
Free shipping over $100.
What are your shipping times?
Once the order leaves our establishment deliveries usually range from 2-3 business days.
Do you ship internationally?
Not at this time.
Returns questions
What is your return policy?
We offer STORE CREDIT ONLY within 10 days of purchase.
No refunds.
Final sale on sale items, intimates, and accessories.
Do you offer exchanges?
Yes we offer exchanges. If you're looking to exchange an online order please contact us ASAP to make arrangements.
How do I initiate a return?
Please email us at sweetserendipityboutique3@gmail.com to initiate a return. The customer is responsible for return shipping fees.
What is your policy for damage/defective items?
Please let us know within 3 days of receiving the order and we will make arrangements to accommodate your request.
What is your policy for lost/stolen items?
Once the item leaves our establishment we are not responsible for lost or stolen items.
